Apple MacBook Air (13-inch, Touch ID, 2018) Space Gray

If you are reading this you have either purchased with us or are thinking about it. Thank you for choosing TekReplay, in order to ensure that you have the best experience possible we want to make sure that all of our warranty information is clear and helpful. We really want you to love us and recommend us to your friends and family (we have a bit of an attention problem). Please review all the warranty information thoroughly and if you have any questions, reach out to our customer service team. We’re here to help!  

• Your item comes with a one-year warranty unless stated otherwise in the item description. Our warranty covers manufacturer defects only. Physically damaged items are not covered under warranty and any item that has been physically damaged will be rendered ineligible for return. 
• In order for an item to be eligible for a return or warranty repair, the item must be delivered back to us in the same condition that it was received in. 
• Should you need to return your item, please reach out to our customer service team at sales@tekreplay.com 
• Within the first 30 days, customers will be eligible for a free return shipping label for products presenting manufacturers defects. 
• Items returned for buyers remorse are ineligible for a free return shipping label. Please note, buyer’s remorse includes returns for products that do not have the ability to update to the newest OS. 
• After 30 days, return postage will need to be paid for by the customer.  
• If any device is repaired or opened outside of our facility, it is automatically rendered ineligible for return for any reason. 
• Any device that is still tied to a customer's Apple ID account or Samsung/Google account is not eligible for a refund or warranty service. 
• If you have purchased a device from us on another marketplace, please note that the above warranty conditions may not apply as we are required to enforce the marketplace rules.  We recommend reaching out to our customer service team directly to confirm the warranty information for your purchase.

Did you get all that? We hope that this clears up any confusion or questions but if you need more information feel free to contact a customer service representative at sales@tekreplay.com - we would be happy to chat with you and make sure you’re completely satisfied.

All of our devices are fully functional and come with a one-year warranty. We grade all of our refurbished devices in the three following conditions:

Premium - Basically New but Better
Like-new condition with the potential of having micro scratches, but these are mostly invisible during normal usage. These devices are guaranteed to have a 90% or higher battery health.

Excellent - Best of both worlds, Quality and Cost
Excellent condition with minimal signs of handling wear from prior use.  The screen may have micro scratches, but these are mostly invisible during normal usage. These devices are guaranteed to have a 80% or higher battery health.

Good - Best bang for your buck
Good condition with signs of normal wear like scratches and dents on the screen and casing.  The screen may have minor white spots or dead pixels, but these do not take away from the screen’s overall functionality.  These devices are guaranteed to have a 80% or higher battery health.

• Storage:   Storage is where your computer keeps all the things you want to remember and access later, making sure everything is neatly tucked away and ready when you need it. Most computers come with Solid State Drives (SSDs) are like sleek, high-tech storage bins that are super fast and efficient. They help your computer boot up quickly and load files in a flash, but might not hold as much as HDDs.

• RAM: RAM is another word for Memory. The more memory that you choose, the more things you can run at once on your device. If you are using the device for video calls, multitasking, and professional use, you may want to purchase a device with higher RAM. A standard RAM (ex. 8GB) is a great option for day to day tasks. 

• Processor: Sometimes called CPU, a processor is the brain of the computer. It carries out instructions and performs calculations that enable the computer to execute tasks and run programs. If you are running multiple programs at the same time, or larger programs, purchasing a larger processor is going to be what you need for optimum performance. If you are planning on utilizing the computer for causal purposes, a standard processor (Intel Core i3,i5, etc.) are going to be a great choice.