Returns
If you have any questions, our customer service team is always here to help!
30-Day Return Policy
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Within 30 days of your purchase, you’re eligible for a free return shipping label if your product has a manufacturer defect.
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Returned items must be sent back in the same condition they were received.
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To start a return, contact us at sales@tekreplay.com.
Buyer’s Remorse Returns
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Items returned for buyer’s remorse do not qualify for a free return label.
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Buyer’s remorse includes returns for devices that cannot update to the newest OS.
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After 30 days, customers are responsible for return shipping costs.
Return & Warranty Restrictions
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Any device that has been opened or repaired outside of our facility is not eligible for return.
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Devices still tied to a customer’s Apple ID, Samsung, or Google account cannot be refunded or serviced under warranty.
Marketplace Purchases
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If you purchased through another marketplace, different warranty rules may apply.
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Please reach out to us directly to confirm your specific warranty details.
If you need more information, email us anytime at sales@tekreplay.com — we’re happy to help!
