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FAQ

Got Questions? We’ve got answers: 

Q: Are you real? 

A: As opposed to imaginary? Yes, we’re real people working in a real office with plenty of coffee and sometimes overzealous air conditioning.  

 

Q: What does it mean to buy a refurbished product?

A: A refurbished product is one that has been tested, cleaned, and inspected to meet manufacturers’ specifications. All devices are free of operational defects and are 100% functional and ready for you to download all your favorite games. 

Q: What do you do to ensure that the product we receive is of the quality that we ordered?

A: At TekReplay we ensure that all products leaving the building meet our rigorous standards.  Every device is tested with industry leading diagnostic software. If any component of the device fails the testing process, it is repaired or replaced.  Each device is cosmetically graded by quality control specialists to ensure each product meets the criteria of each order. Judging technology all day long, who knew that was a job?

Q: Where do you source your products from?

A: All of our inventory is sourced from manufacturer-approved vendors through buyback trade-in or off lease programs. No back alley deals here.

Q: Why should we buy from TekReplay versus your competitors?

A: We provide the buyer with exceptional customer service, a personal buying experience, and high quality products that cannot be matched by other suppliers. We are not interested in simply selling devices, but instead building partnerships with consumers and businesses. Not to mention, our processes are environmentally friendly and purchasing refurbished technology has a reduced impact on the planet and on your wallet.  

Simply put, we care about you and the planet and it makes all the difference.